Last updated: 12 September 2026
MV Cleaning respects your privacy and handles personal information responsibly. This policy explains what information we collect through mvcleaninguk.co.uk, why we use it and the choices available to you.
Who we are
Genadi Petrov, a sole trader trading as MV Cleaning UK, is the data controller for personal information collected directly through this website and through enquiries about MV Cleaning’s direct cleaning services in Guildford and surrounding areas.
Email: info@mvcleaninguk.co.uk
If you follow a link to an external quote service or cleaning provider and submit information on that provider’s website, the external provider processes that information under its own privacy notice. MV Cleaning UK does not control information entered directly on an external website.
Information we collect
- Your name, telephone number and email address.
- Your address or general location when needed to provide a quote or service.
- Information about the cleaning service you require, your property and your preferred dates.
- Messages and other information you choose to provide when you contact us.
- Basic technical and security information, such as IP address, browser type and website activity, where recorded by our website hosting, security or form systems.
How we use your information
- To respond to enquiries and prepare personalised quotes.
- To arrange, provide and manage cleaning services.
- To communicate with customers about bookings and service matters.
- To keep appropriate business, accounting and legal records.
- To protect our website, customers and business from misuse or fraud.
- To comply with legal and regulatory obligations.
Our main lawful bases are taking steps at your request before entering into a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and protecting our cleaning business. Where consent is required, you may withdraw it at any time.
Who we share information with
We do not sell personal information. We may share only what is necessary with trusted providers that support our website, email, contact forms, communications, accounting, professional advice or legal compliance. We may also disclose information when required by law, an insurer, a court or a public authority.
Some service providers may process information outside the UK. Where this happens, we select providers that state they use a UK-recognised transfer mechanism or appropriate safeguards.
How long we keep information
We keep personal information only for as long as reasonably necessary. Enquiries that do not become bookings are normally kept for up to 12 months after the last contact. Customer, payment and business records may be kept for up to six years after the last transaction where needed for tax, legal, insurance or dispute purposes. Technical and security records may be kept for shorter periods set by the relevant service provider.
Cookies and external services
The website may use cookies or similar technology that are necessary for security, administration and reliable operation. If you choose to contact us through an external telephone, email or messaging service, that provider will handle information under its own privacy terms. If we introduce optional analytics or advertising cookies, this policy and the website’s cookie controls will be updated as required.
Privacy-friendly analytics
We use Plausible Analytics to understand aggregate website traffic and measure actions such as outbound link clicks, successful form completions and 404 error pages. Plausible does not use cookies or persistent identifiers for this analytics. We do not send names, email addresses, telephone numbers, addresses or form-message content to Plausible. Analytics data is processed on infrastructure operated in the EU. You can read more in Plausible’s data policy.
Your data protection rights
Depending on the circumstances, you may have rights to request access to your personal information, correction, deletion, restriction, portability or to object to how it is used. You may also withdraw consent where processing relies on consent. To make a request, email info@mvcleaninguk.co.uk. We may need to verify your identity before responding.
You have the right to object to processing based on legitimate interests and to direct marketing.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office through ico.org.uk/make-a-complaint/.
Changes to this policy
We may update this policy when our services, website tools or legal obligations change. The latest version will always be published on this page with its updated date.